Glossary
datakulture has compiled a glossary of terms and definitions that every data-driven professional needs to know to navigate the evolving landscape of data science and analytics.
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Credit risk
Credit risk is a banking and finance term, meaning the financial risk a lender faces under the conditions their repayment failure – loan repayment, credit card bills, or bond payment. In simple terms, credit risk is a potential stage where a borrower can’t or won’t pay the money they owe, causing financial risk to the lender.
Customer sentiment analytics
Customer sentiment analytics is the process of analyzing and understanding emotions behind customer feedback, support calls, and other messages. Sentiment analytics turns all these millions of categorical data into chunkable reports, making it easier to understand for marketing, sales, and customer support teams.
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Identity resolution
Identity resolution is the process of finding the unique identity of a customer while creating a unified customer database. It’s done by linking all the customer engagement data and matching it to the right identity of the customer, avoiding duplicates, messy integrations, and wrong targeting.